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Junior Service Desk Technician (German and English)
Адрес | Minsk, Belarus |
Описание вакансии
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer and deliver software and digital experiences that change the world. We are more than just specialists - we are experts.
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Currently, we are looking for an Junior Service Desk Technician (German and English) to make the team even stronger.
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Currently, we are looking for an Junior Service Desk Technician (German and English) to make the team even stronger.
Требования
- English level: B2 and higher
- German level: B2 and higher
- Proven ability to work independently and as a collaborative team member in intercultural team
- Good communication (written and oral) and interpersonal skills
- Ability to prioritize and manage several open issues at one time, multitasking skills
- Stress-resistance and emotional intelligence
- Ability to learn quickly and constantly keep up with the updates
- Ability to search and analyze information quickly, attention to details
- Ability to explain complex things in simple words
Условия работы
- Experience exchange with colleagues all around the world
- Competitive compensation depending on skills
- Social package: medical care, sports, family care
- Opportunities for self-realization
- Friendly team and enjoyable working environment
- Corporate and social events
Обязанности
- Communicate and assist users from all around the world in questions regarding our product and services (mostly via email, chats, sometimes via MS Teams calls)
- Provide timely request fulfillment according to set workflow
- Provide excellent customer support by identifying user’s needs and solving task within individual approach
- Communicate with other internal teams to find a solution for more specific requests sent by users
- Gain deep knowledge of required applications, participate in demos and retrospectives with Development Teams
- Standard shifts (8x5 support)
Добавлено больше года назад