Junior Support Specialist

We are currently seeking a proactive person, who will take a Support Specialist role in our team! The ideal candidate will possess a strong command of English and demonstrate an active and energetic approach to problem-solving and teamwork. While knowledge of the IT industry is a plus, it is not a requirement, making it an excellent opportunity for recent university graduates or individuals with related work experience.
If you are a motivated self-starter with a passion for delivering exceptional customer support, we encourage you to apply for this opportunity in RichBrains team!

Responsibilities:

• Complete support tickets efficiently to ensure prompt customer service;
• Communicate effectively via Intercom, ensuring compliance with SLA;
• Resolve customer queries and product or service problems by clarifying the customer's complaint:
  • determining the cause of the problem;
  • selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment;
  • following up to ensure resolution;
• Assist with challenging client requests or issue escalations as needed;
• Communicate with the development team and assigning tasks according to priority;
• Quickly integrate into the team and project, taking full ownership of support functions over time.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.
• Working schedule 11:00 - 20:00 GMT+3.

Requirements:

• Great communication skills, both spoken and written;
• Fluent written and spoken English (Upper-intermediate and higher);
• Demonstrated ability to work actively and energetically in a fast-paced environment;
• Time-management and organizational skills.

Nice to have:

• Basic understanding of IT concepts is advantageous, but not essential;
• Experience using tools like Jira and Confluence;
• Experience working with customer communications platforms;
• Understanding of Agile methodologies.

Recruiting process for this position includes:

• HR interview;
• Test assignment;
• Interview with hiring manager;
• Offer for a perfect match candidate.

Working with us is about:

• A motivated and highly professional team to work with;

• Work in a modern business center, just a five-minute walk from the subway, or remotely;

• Working schedule from 11:00 to 20:00 GMT+3;

• Program of corporate bonuses and discounts;

• Corporate events to foster a team spirit.

When applying for this job opening, please tell us a few words about yourself in the cover letter and explain why you would like to work in customer support service!

*Данная вакансия является планируемой к созданию (перспективной).