Customer Support Specialist

We are looking for a Customer Support Specialist with English to join our busy customer support data-driven team.

If you are looking for a full-time job in a comfortable office from Monday to Friday - we are waiting for you! The team is involved in a variety of different tasks, ensuring the players’ experience is a positive one.

You’ll be our group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.

Requirements:

• You need to have the ability to demonstrate excellent verbal and written communication skills in English language (other languages are an advantage);
• Comfortable in communicating with people;
• Be able to present yourself professionally (phone/telemarketing sales experience is an advantage, but not a requirement);
• To be motivated by the idea of increasing your own income on a monthly basis;
• You are ready to devote yourself to studying and memorizing all the training materials and information provided in the company's training program;
• Looking for a full-time job from Monday to Friday.

Some Of Your Responsibilities

• You will be liaising directly with our players via phone and occasionally via WhatsApp and our ticketing system to answer their questions and resolve their queries;
• You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;
• Always providing fast, accurate, thorough and friendly responses;
• You will be up to the task of completing any other duties associated with assisting our players as requested by management;
• You will be willing to know the business in depth by being involved in projects and task groups;

What we offer:

• Paid pre-work training (even if you don't have any experience in this field, we will try to do our best to make you successful on this position);
• Friendly and cool team;
• High motivation via bonuses over the based salary;
• Team buildings and active corporate life;
• Working with clients from different countries gives you great opportunity to improve or start learn foreign languages faster
• Energetic and dynamic office.

We are waiting for you!